Conversion Support

You can try IQOS for free in our IQOS Zones or via our website if you register on our website (device will be delivered to desired address). Just check the website heather, click on "Services" and then "Try IQOS".

We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective Hypercare program. Your personal agent will be by your side to answer your questions via phone, e-mail, instant messaging or video calls ― whichever you prefer. How does this program help? From deciding which type of tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained experts will accompany and motivate you every step of the conversion journey.

Contact our Customer Support via toll-free phone 0800 800 005, or via e-mail contact.me@iqos.com. Working hours are: Monday - Saturday: 09:00h – 21:00h, Sunday: 10:00 - 18:00h. You can also ask for help in the nearest IQOS store. All IQOS stores give support in terms of warranty. To locate the nearest IQOS store, check out IQOS Store Locator on this website (scroll down to the footer).

To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!