Care you can count on. Privileges to ispire you.

We're by your side as you take the next step on your journey with IQOS.

Try IQOS

15 days free

Get Support

Find the support you need

Virtual Store

Step into the IQOS world with one click

Create an IQOS account, register your device, unlock your extended care and support.​

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Make the first step

Try IQOS

Stay in touch with IQOS experts, find out where and how you can try an IQOS device.

Try IQOS 15 days free

Sign up for free IQOS test drive for 15 days before purchase with free delivery to your address.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Virtual Store

Step into the IQOS world with one click

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Share your experience.
Recommend IQOS to an adult smoking friend * and be rewarded every time your friend buys the first IQOS device with registration.
Refer a friend
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
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Support when you need it

Get Support

We are here to support you from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting

We are here to help you solve the problems you have with the IQOS device.

See support services
*Services are available upon device registration. Terms and conditions apply.
IQOS privileges

Enjoy privileges

Be welcomed into a world of exclusive offers, and unforgettable experiences, made to inspire you.

Refer a friend

Recommend IQOS to an adult smoker friend and be rewarded.

Unforgettable experiences

Make a connection with other members at IQOS CLUB events, have the opportunity to win amazing benefits - and that’s only the beginning.

Join the IQOS CLUB and discover the benefits of being a member of the IQOS CLUB.

Join IQOS CLUB

Trade in

Trade in your old device for IQOS ILUMA series with special discount.

Want to chat?​

We’re here for you 7 days a week.​
Contact us.
Find a IQOS store

Give us a free call on

Send us your query and we will respond within 24h​

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This product is not risk-free and delivers nicotine, which is addictive. For adult use only.