Test IQOS 15 days for free.

Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.

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IQOS Expert

Start your IQOS experience with your IQOS Expert.

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International assistance

If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 in your device for a discount on a new IQOS.

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Warranty and benefits

Find out everything about the warranty and benefits it brings.

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Trade in

Trade in your device for a discount on a new IQOS.

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Virtual Store

Step into the IQOS world with one click

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IQOS App

Create your personal experience with the IQOS app.

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Try IQOS

Try IQOS 15 days for free at the comfort of your home.

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Got a question?​
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Find a IQOS store here.

Give us a free call on 080 800 005.

Send us your query and we will respond within 24h on E-mail.

Visit our Facebook page and chat with our IQOS expert.

Visit our Instagram page

IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​