Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.

IQOS Expert

Start your IQOS experience with your IQOS Expert.

International assistance

If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 in your device for a discount on a new IQOS.

Warranty and benefits

Find out everything about the warranty and benefits it brings.

Trade in

Trade in your device for a discount on a new IQOS.

Virtual Store

Step into the IQOS world with one click


Create your personal experience with the IQOS app.


Try IQOS 15 days for free at the comfort of your home.

Got a question?​
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Find a IQOS store here.

Give us a free call on 0800 800 005.

Send us your query and we will respond within 24h on E-mail.

Visit our Facebook page and chat with our IQOS expert.

Visit our Instagram page

IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​