What do the lights on my IOQS 3 Multi mean?
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care via telephone: 080 800 005 or on e-mail contact.me@iqos.com
Working hours are: Monday - Friday: 10:00 - 18:00.
Or ask for assistance at the nearest IQOS store
[All IQOS Stores give support in terms of warranty. Please redirect to IQOS Store locator in this website].