Welcome to IQOS Care

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

try iqos

Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.

IQOS CLUB

IQOS CLUB

Join the IQOS CLUB and discover various benefits we have prepared for our members.

International assistance

If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 in your device for a discount on a new IQOS.

Warranty and benefits

Find out everything about the warranty and benefits it brings.

iqos

Trade in

Trade in your device for a discount on a new IQOS.

Virtual Store

Step into the IQOS world with one click

IQOS App

Create your personal experience with the IQOS app.

Try IQOS

Try IQOS 15 days for free at the comfort of your home.

Want to chat?​

We’re here for you 7 days a week.​
Contact us.
Find a IQOS store

Give us a free call on

Send us your query and we will respond within 24h​

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This product is not risk-free and delivers nicotine, which is addictive. For adult use only.