International Assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to take with you when you’re away from home. If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 and we will assits you.

We don't forget about you abroad

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 60 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service.

Got a question? Find the answer in our FAQs.

Get to know IQOS ILUMA

What is IQOS ILUMA?

What colours does the IQOS ILUMA come in?

How do I switch on my IQOS ILUMA device before first use?

How do I use my IQOS ILUMA?

IQOS ILUMA Devices - How to use

How do I use my IQOS ILUMA?

How do I reset my IQOS ILUMA?

How will I know how many uses are left with my IQOS ILUMA?

What do the lights on the IQOS ILUMA device mean?

SMARTCORE INDUCTION SYSTEM™

How does IQOS ILUMA heat the tobacco?

You need help? Contact us.

We are here to help you across multiple channels.

Find a IQOS store here.

Give us a free call on 0800 800 005.

Send us your query and we will respond within 24h on E-mail.

Visit our Facebook page and chat with our IQOS expert.

Visit our Instagram page

IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.