IQOS Warranty

Our promise: Expert care and a convenient service experience.

IQOS warranty has got you covered

We design and build IQOS with care. Every IQOS device comes with a 2-year conformity period.
What's covered:
Device malfunction. We'll fix factory faults occurring during the conformity period.
Faulty components. We'll replace defective parts or materials.
If you gift your device to an adult user, the remaining conformity period will be transferred to them.
What's not covered:
Normal wear & tear, such as scratches, dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Explore IQOS warranty by device
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Your IQOS ILUMA i PRIME is covered with:
2-year IQOS warranty
International assistance anytime during the warranty period (registered users only)
Accidental damage coverage once during the warranty period
Got a device issue?
Look up our troubleshooting tips & tricksor download IQOS app and start device diagnostics.
Your IQOS ILUMA i ONE is covered with:
2-year IQOS warranty
International assistance anytime during the warranty period (registered users only)
Got a device issue?
Look up our troubleshooting tips & tricksor download IQOS app and start device diagnostics.
Your IQOS ILUMA i is covered with:
2-year IQOS warranty
International assistance anytime during the warranty period (registered users only)
Got a device issue?
Look up our troubleshooting tips & tricksor download IQOS app and start device diagnostics.
Your IQOS ILUMA is covered with:
2-year IQOS warranty
International assistance anytime during the warranty period (registered users only)
Got a device issue?
Look up our troubleshooting tips & tricksor download IQOS app and start device diagnostics.
Your IQOS ILUMA PRIME is covered with:
2-year IQOS warranty and accidental damage coverage
International assistance anytime during the warranty period (registered users only)
Got a device issue?
Look up our troubleshooting tips & tricksor download IQOS app and start device diagnostics.

Small care tips for optimal device performance

Explore our online resources for easy solutions to common device issues. Sometimes a simple reset or firmware upgrade may be all that's needed for optimal device performance.

Look up our usage tips
For the device to work properly you need to use it properly.
Follow our troubleshooting guide
Read the instructions to fix the issue yourself.
Use IQOS app to perform diagnostics and fixes
IQOS app device diagnostic can trace firmware malfunctions and offer steps to fix them.
Ask us for help
Our IQOS experts are at your disposal for support at IQOS zones or via call center.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.