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Newest update on IQOS support

Because of the current situation, our IQOS Zone in Budva is temporarily closed and others work with modified working hours. Even in these conditions is important for us to offer you the best IQOS expericence.


Your first step towards IQOS support

IQOS Care agents are ready to offer customer support and solve any problem that might happen to your IQOS device. There are several available options when it comes to device replacement, including free delivery to your home address.


You can contact us easily

It is important to us to offer you the best possible solution. Our agents will help you to choose the most suitable option for you.

  • If you are facing technical issues with your IQOS device, you can receive help over our free-toll number 080 800 005, every working day from 10-18h.
  • Find helpful advices on our website on support page
  • Write to us on the email contatc.me@iqos.com
  • Write to us on our Facebook page IQOS Crna Gora
  • Detailed information about working hours of IQOS Zones you can find on the following link.
  • Online shop


Take care. We are here for you
Your IQOS Care Team