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We're by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.​

Make the first step

Try IQOS

Stay in touch with IQOS experts, find out where and how you can try an IQOS device.

Try IQOS 15 days free

Sign up for free IQOS test drive for 15 days before purchase with free delivery to your address.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Virtual Store

Step into the IQOS world with one click

Share your experience.
Recommend IQOS to an adult smoking friend * and be rewarded every time your friend buys the first IQOS device with registration.
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Support when you need it

Get Support

We are here to support you from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting

We are here to help you solve the problems you have with the IQOS device.

*Services are available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Find a IQOS store here.

Give us a free call on 0800 800 005.

Send us your query and we will respond within 24h on E-mail.

Visit our Facebook page and chat with our IQOS expert.

Visit our Instagram page

IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​