Conversion Support

faq Conversion Support
faq Conversion Support
You can try IQOS for free in our IQOS Zones or at IQOS Coach if you register on following link: https://me.iqos.com/en/try
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program. Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer. How does this program help? From deciding which type of tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
Contact our Customer Support Service via phone 0800 800 005, or via email contact.me@iqos.com Working hours: Monday - Friday: 09:00h – 21:00h. Or ask for help in the nearest IQOS store. [All IQOS stores give support in terms of warranty. Check IQOS store locator on this web page for locations.
To join, you must be a legal-age smoker who would like to continue enjoying tobacco products and switch from cigarettes to IQOS. That’s it!